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Cypher FAQ

General Questions
  • Which Zero Motorcycles models have Cypher III+ upgrade capabilities?

    Cypher III+ upgrade possibilities can be viewed in our online configurator or in the Zero mobile app. Zero MY20-MY22 SR/F and SR/S models have select Cypher III+ capabilities. Additionally, the MY22 SR has select upgrade options.

  • Are Cypher III+ upgrades sold as a subscription model?

    No. All current Cypher III+ upgrades are purchased one time and belong to the motorcycle for its lifetime.

  • Are Cypher III+ upgrades transferrable to a new bike?

    No. All purchased upgrades are associated with a specific VIN and cannot be transferred. If an owner sells a Cypher upgraded Zero motorcycle in the used market, those upgrades will remain attached to the bike VIN (not the original owner). The new owner does not need to purchase again.

  • Are Cypher III+ upgrades transferrable to a new owner?

    Yes, if a Zero model is sold second hand to a new owner, the active upgrades stay with the bike (and VIN) and transfer to the new owner. The owner will need to register the bike with the Zero mobile application.

  • Is it possible to remove a Cypher III+upgrade?

    We do not currently support Cypher III+ upgrade removal. 

  • Is a Cypher III+ upgrade returnable?

    All Cypher III+ upgrades once purchased and installed cannot be returned. However, a Cypher III+ upgrade that is purchased but not installed can be returned within 30 days.

  • Does a Cypher III+ upgrade ever expire if it is purchased but not yet installed?

    No. Cypher upgrades can be installed any time after purchase. Reminder, some upgrades require a dealer visit based on model and year.

  • Are any Cypher III+ upgrades available for the Cypher II operating system?

    No, currently there are no upgrade options for Cypher II OS.

  • How can I purchase a Cypher III+ upgrade?

    Cypher III+ upgrades can be purchased at your local dealer or the Zero mobile application.

  • Can I finance Cypher III+ upgrades with the purchase of a new motorcycle?

    In North America, Cypher III+ upgrades can be financed along with a new motorcycle if purchased and installed at the time of sale from a dealership.

Technical Questions
  • Does Extended Range Charging affect the lifespan of my Z-Force battery?

    No.

  • With Extended Range Charging, will the new baseline for SR and SR/F standard become 15.6kW?
    • For 10% upgrade on premium 22MY SR/F and SR/S 15.6kWh, the new baseline becomes 17.3kWh (now OE spec on 22MY and 23MY)
    • For 10% upgrade on standard 22MY SR/F and SR/S 14.4kWh, the new baseline becomes 17.3kWh
    • For the 20% upgrade on 22MY SR 14.4kWh, the new baseline becomes 17.3kWh
  • Will the 6kW Rapid Charger accessory benefit from Faster Charging upgrades?
    • The 6kW rapid charger is not eligible for additional power due to its mechanical design
    • Total possible charging with Faster Charging goes to 13kw. 7kW + 6kW on Premium
  • If you are replacing a Charger or Power Pack on a bike with Cypher III+ features, what are the technical implications or backend implications for the replacement?
    • No implications to battery
    • Cypher III+ upgrades are tied to VIN in our database and configured on MBB; replacement charger will be same rate as prior as its governed by license key on MBB
  • What will be the process to manage the replacement of an MBB?

    Cypher feature additions will need to be programmed by Zero Customer Service into the bike’s MBB ; license keys are served OTA so a replacement MBB would go out simply with updated firmware and Cypher features would be installed OTA at the customer’s local dealership.

  • How would a dealer (or Zero employee) know what Cypher III+ upgrades are installed on a motorcycle? 

    Cypher upgrades are tracked by VIN in our systems.

  • How does a customer know what Cypher III+ upgrades are installed on a bike?
    • At present, there is no in-app or online documentation of Cypher III+ features on a bike
    • Features can be manually verified on the bike using the dash. The only exceptions are Faster Charging and Performance Boost.
  • Heated grip hardware does not come stock on the new 22MY SR. If a customer purchases this as an accessory, what is required to enable the feature on the bike?

    At present, this would require a purchase code from Zero P&A team (at no additional cost to customer or dealer) to enable the feature.

  • If these upgrades require any updates over time, how are those performed?

    Cypher updates will be served within future firmware releases.

Cypher Feature Questions
  • What is included in the 22MY SR Speed and Power upgrade as far as ‘Advanced Motorcycle Stability Control’?

    The SR comes OE equipped with straight-line ABS and Traction Control (TC) as well as with the same TC modes as SR/F/S. What you get with the performance upgrade (+15% torque, +20% speed and +53% power) is cornering ABS and TC. The "straight-line" we refer to as "Base MSC (Motorcycle Stability Control)", and the addition of cornering we refer to as "Advanced MSC".

  • Does Parking Mode include a parking brake?

    No, Parking Mode allows the rider a low toggle reverse and forward mode to make parking easier.

  • Can a Zero owner manage Cypher III+ upgrades for multiple motorcycles under one Zero owner registration?

    Not at this time. Each bike requires unique owner registration credentials.

Cypher Features Legal
  • What is the warranty coverage for Cypher III+ upgrades?

    Warranty coverage for Cypher III+ upgrades is consistent with our normal motorcycle coverage (no difference).

  • Where can I find a license agreement for Cypher III+ upgrades?

    The software license agreement is available online.