Cypher FAQ
- Which Zero Motorcycles models have Cypher III+ upgrade capabilities?
Cypher III+ upgrade possibilities can be viewed in our online configurator or in the Zero mobile app. Zero MY20-MY22 SR/F and SR/S models have select Cypher III+ capabilities. Additionally, the MY22 SR has select upgrade options.
- Are Cypher III+ upgrades sold as a subscription model?
No. All current Cypher III+ upgrades are purchased one time and belong to the motorcycle for its lifetime.
- Are Cypher III+ upgrades transferrable to a new bike?
No. All purchased upgrades are associated with a specific VIN and cannot be transferred. If an owner sells a Cypher upgraded Zero motorcycle in the used market, those upgrades will remain attached to the bike VIN (not the original owner). The new owner does not need to purchase again.
- Are Cypher III+ upgrades transferrable to a new owner?
Yes, if a Zero model is sold second hand to a new owner, the active upgrades stay with the bike (and VIN) and transfer to the new owner. The owner will need to register the bike with the Zero mobile application.
- Is it possible to remove a Cypher III+upgrade?
We do not currently support Cypher III+ upgrade removal.
- Is a Cypher III+ upgrade returnable?
All Cypher III+ upgrades once purchased and installed cannot be returned. However, a Cypher III+ upgrade that is purchased but not installed can be returned within 30 days.
- Does a Cypher III+ upgrade ever expire if it is purchased but not yet installed?
No. Cypher upgrades can be installed any time after purchase. Reminder, some upgrades require a dealer visit based on model and year.
- Are any Cypher III+ upgrades available for the Cypher II operating system?
No, currently there are no upgrade options for Cypher II OS.
- How can I purchase a Cypher III+ upgrade?
Cypher III+ upgrades can be purchased at your local dealer or the Zero mobile application.
- Can I finance Cypher III+ upgrades with the purchase of a new motorcycle?
In North America, Cypher III+ upgrades can be financed along with a new motorcycle if purchased and installed at the time of sale from a dealership.
- Does Extended Range Charging affect the lifespan of my Z-Force battery?
No.
- With Extended Range Charging, will the new baseline for SR and SR/F standard become 15.6kW?
- For 10% upgrade on premium 22MY SR/F and SR/S 15.6kWh, the new baseline becomes 17.3kWh (now OE spec on 22MY and 23MY)
- For 10% upgrade on standard 22MY SR/F and SR/S 14.4kWh, the new baseline becomes 17.3kWh
- For the 20% upgrade on 22MY SR 14.4kWh, the new baseline becomes 17.3kWh
- Will the 6kW Rapid Charger accessory benefit from Faster Charging upgrades?
- The 6kW rapid charger is not eligible for additional power due to its mechanical design
- Total possible charging with Faster Charging goes to 13kw. 7kW + 6kW on Premium
- If you are replacing a Charger or Power Pack on a bike with Cypher III+ features, what are the technical implications or backend implications for the replacement?
- No implications to battery
- Cypher III+ upgrades are tied to VIN in our database and configured on MBB; replacement charger will be same rate as prior as its governed by license key on MBB
- What will be the process to manage the replacement of an MBB?
Cypher feature additions will need to be programmed by Zero Customer Service into the bike’s MBB ; license keys are served OTA so a replacement MBB would go out simply with updated firmware and Cypher features would be installed OTA at the customer’s local dealership.
- How would a dealer (or Zero employee) know what Cypher III+ upgrades are installed on a motorcycle?
Cypher upgrades are tracked by VIN in our systems.
- How does a customer know what Cypher III+ upgrades are installed on a bike?
- At present, there is no in-app or online documentation of Cypher III+ features on a bike
- Features can be manually verified on the bike using the dash. The only exceptions are Faster Charging and Performance Boost.
- Heated grip hardware does not come stock on the new 22MY SR. If a customer purchases this as an accessory, what is required to enable the feature on the bike?
At present, this would require a purchase code from Zero P&A team (at no additional cost to customer or dealer) to enable the feature.
- If these upgrades require any updates over time, how are those performed?
Cypher updates will be served within future firmware releases.
- What is included in the 22MY SR Speed and Power upgrade as far as ‘Advanced Motorcycle Stability Control’?
The SR comes OE equipped with straight-line ABS and Traction Control (TC) as well as with the same TC modes as SR/F/S. What you get with the performance upgrade (+15% torque, +20% speed and +53% power) is cornering ABS and TC. The "straight-line" we refer to as "Base MSC (Motorcycle Stability Control)", and the addition of cornering we refer to as "Advanced MSC".
- Does Parking Mode include a parking brake?
No, Parking Mode allows the rider a low toggle reverse and forward mode to make parking easier.
- Can a Zero owner manage Cypher III+ upgrades for multiple motorcycles under one Zero owner registration?
Not at this time. Each bike requires unique owner registration credentials.
- What is the warranty coverage for Cypher III+ upgrades?
Warranty coverage for Cypher III+ upgrades is consistent with our normal motorcycle coverage (no difference).
- Where can I find a license agreement for Cypher III+ upgrades?
The software license agreement is available online.