Cypher FAQ

General Questions
  • Cypher III+ upgrade possibilities can be viewed in our online configurator or in the Zero mobile app. Zero MY20-MY22 SR/F and SR/S models have select Cypher III+ capabilities. Additionally, the MY22 SR has select upgrade options.

  • No. All current Cypher III+ upgrades are purchased one time and belong to the motorcycle for its lifetime.

  • No. All purchased upgrades are associated with a specific VIN and cannot be transferred. If an owner sells a Cypher upgraded Zero motorcycle in the used market, those upgrades will remain attached to the bike VIN (not the original owner). The new owner does not need to purchase again.

  • Yes, if a Zero model is sold second hand to a new owner, the active upgrades stay with the bike (and VIN) and transfer to the new owner. The owner will need to register the bike with the Zero mobile application.

  • We do not currently support Cypher III+ upgrade removal. 

  • All Cypher III+ upgrades once purchased and installed cannot be returned. However, a Cypher III+ upgrade that is purchased but not installed can be returned within 30 days.

  • No. Cypher upgrades can be installed any time after purchase. Reminder, some upgrades require a dealer visit based on model and year.

  • No, currently there are no upgrade options for Cypher II OS.

  • Cypher III+ upgrades can be purchased at your local dealer or the Zero mobile application.

  • In North America, Cypher III+ upgrades can be financed along with a new motorcycle if purchased and installed at the time of sale from a dealership.

Technical Questions
  • Each Cypher III+ purchase code is unique to the product feature and VIN of the owner’s motorcycle and registered as an active license key with Zero Motorcycles. Therefore, existing codes cannot be applied to any other motorcycles and a forged code would not work with a Zero motorcycle that has not officially registered those upgrades.

  • No

    • For 10% upgrade on premium 22MY SR/F and SR/S 15.6kWh, the new baseline becomes 17.3kWh (now OE spec on 22MY and 23MY)
    • For 10% upgrade on standard 22MY SR/F and SR/S 14.4kWh, the new baseline becomes 17.3kWh
    • For the 20% upgrade on 22MY SR 14.4kWh, the new baseline becomes 17.3kWh
    • The 6kW rapid charger is not eligible for additional power due to its mechanical design
    • Total possible charging with Faster Charging goes to 13kw. 7kW + 6kW on Premium
    • 7kW is maximum on flat six
    • No implications to battery
    • Cypher III+ upgrades are tied to VIN in our database and configured on MBB; replacement charger will be same rate as prior as its governed by license key on MBB
  • Cypher store upgrades will need to be programmed by Zero Customer Service into the bike’s MBB ; license keys are served OTA so a replacement MBB would go out simply with updated firmware and Cypher Store upgrades would be installed OTA at the customer’s local dealership.

  • Cypher upgrades are tracked by VIN (MC Asset) in SFDC by the After-sales team in each region.

    • At present, there is no in-app or online documentation of Cypher Store features on a bike
    • Features can be manually verified on the bike using the dash. The only exceptions are Faster Charging and Performance Boost.
  • At present, this would require a purchase code from Zero P&A team (at no additional cost to customer or dealer) to enable the feature.

  • Cypher Store updates will be served within future firmware releases.

  • No, Purchase Code is not the same - it is a separate 12-digit alpha numeric number based on the product code and VIN. It will be generated in the Cypher Store admin panel by the Aftersales team and shared dealers for feature install.

Cypher Store Feature Questions
  • The SR comes OE equipped with straight-line ABS and Traction Control (TC) as well as with the same TC modes as SR/F/S. What you get with the performance upgrade (+15% torque, +20% speed and +53% power) is cornering ABS and TC. The "straight-line" we refer to as "Base MSC (Motorcycle Stability Control)", and the addition of cornering we refer to as "Advanced MSC".

  • No, Parking Mode allows the rider a low toggle reverse and forward mode to make parking easier.

  • Not at this time. Each bike requires unique owner registration credentials.

Cypher Store Legal
  • Warranty coverage for Cypher III+ upgrades is consistent with our normal motorcycle coverage (no difference).

  • The software license agreement is available in the online Cypher Store.